Refund policy

Refund Policy

Last Updated: August 2026

Thank you for shopping with TERALVIX LLC. We are committed to providing premium digital books, financial planners, and downloadable resources. Please read our refund policy carefully before making a purchase.

Digital Products

All products available on our website are digital downloads. No physical products are shipped. Once your payment is successfully processed, you will receive immediate access to download your purchased files.

Refund Policy

Due to the nature of digital products, all sales are generally final. Since digital files cannot be returned after delivery, we do not normally offer refunds once a product has been downloaded or accessed.

However, we understand that exceptional situations may occur. We may approve a refund if:

  • You were charged more than once for the same order.
  • You purchased the same product multiple times by mistake.
  • You did not receive your download due to a verified technical issue that we cannot resolve.
  • The downloaded file is damaged, corrupted, or unusable, and we are unable to provide a working replacement.

Refunds Will Not Be Issued For

  • Change of mind after purchase.
  • Purchasing the wrong product.
  • Failure to read the product description before ordering.
  • Incompatibility with your software, device, or printer when the product format is clearly stated.
  • Failure to download the product after successful delivery.
  • Requests made after the digital files have been successfully accessed or downloaded, except where required by applicable law.

Technical Assistance

If you experience any issues downloading or accessing your purchase, please contact us before requesting a refund. Our support team will make every reasonable effort to resolve the issue promptly.

How to Request a Refund

To request a refund or report a technical issue, please include the following information:

  • Your Order Number
  • The email address used during checkout
  • A detailed description of the issue
  • Screenshots or supporting information (if applicable)

Refund Processing

If your refund request is approved, the refund will be issued to your original payment method. Depending on your payment provider or financial institution, it may take several business days for the funds to appear in your account.

Chargebacks

If you believe a payment was made without your authorization, please contact us immediately before initiating a chargeback. We are committed to resolving legitimate concerns quickly and fairly.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your purchase, please contact us:

TERALVIX LLC
117 South Lexington Street, Suite 100
Harrisonville, MO 64701
Missouri 64701, United States

Email: contact@teralvix.online
Phone: +1 (505) 481-3422

Changes to This Policy

TERALVIX LLC reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website. We encourage customers to review this page periodically to stay informed of our current policies.